PnL Glance
Support

Getting the most from PnL Glance

PnL Glance is a companion for a supported Monitor and iPhone setup. It does not execute trades.

First connection

Complete pairing from the approved app and Monitor flow, then allow the Monitor time to authenticate and send its first account information. Use only the account and device you intend to link; do not share pairing or device credentials.

Monitor shows Offline

Confirm that the supported Monitor is running, the trading terminal is connected, and the device has internet access. Check that the Monitor is using the current approved configuration. Connection state changes may take time to appear after a network interruption.

Notifications and sounds

Check iPhone notification permissions and the app’s enabled notification preferences. Sound delivery also depends on iOS settings such as Focus, Silent Mode, and system notification controls. Delivery timing is not guaranteed.

Live Activity

Allow Live Activities for PnL Glance in iOS settings. Keep the app and iOS updated, and verify that the iPhone has network access. Lock Screen and Dynamic Island presentation is managed by iOS and can vary by device, system state, and notification settings.

Version and connectivity checks

Use the current approved app and Monitor versions. If information is delayed, check the Monitor connection first, then the iPhone’s network connection and relevant permissions. Avoid repeatedly creating new pairings for the same device while troubleshooting.

Contact

A direct customer-support contact channel is not currently published. When a verified support route is available, it will be added here. Do not send account credentials, pairing codes, or notification tokens through unverified channels.